Payment Terms

Electronic payments are processed by a third-party payment processor. When you enter payment details through our secure payment flow, those details are submitted directly to that processor and are not routed through OHO Connect systems.

OHO Connect does not store or have access to full payment card numbers, card security codes, or bank account and routing numbers. We retain limited information needed to manage billing, such as payment-method references, the card brand or bank name, the last four digits, transaction records, and authorization records.

Do not send full card numbers, security codes, or bank account credentials through email, support tickets, or chat. Use the secure payment flow provided.

See our Privacy Policy for information about how personal information is handled.

OHO Connect will never ask you to disclose your payment details. Our staff will not ask you to provide a full card number, card security code, or bank account and routing credentials by phone, email, text message, support ticket, or chat. For your protection, OHO Connect never takes payment details over the phone or enters them on your behalf. When you need to add or update a payment method, we will generate a secure link for you to enter your details directly with our payment processor, keeping your information private. If anyone contacts you claiming to represent OHO Connect and requests those details, do not provide them and contact support@ohoconnect.com to verify the request.

Payment methods are added and updated only through a secure, encrypted payment session hosted by our payment processor. Your payment details are transmitted directly from you to the processor over an encrypted connection and are exchanged for a token, which allows us to request payments on your account without ever handling the underlying card or bank credentials. If a staff member is assisting you, they can send you a secure link to begin that session, but the session runs directly between you and the processor and your details are entered only by you.

OHO Connect does not have access to your complete payment information. We cannot see a full card number, card security code, or bank account and routing number at any time, whether in our systems, in our billing portal, or through our payment processor. The only payment-method details visible to us are the ones the processor exposes so a method can be identified: the card brand (such as Visa, Mastercard, or American Express) and last four digits, or the bank name and last four digits of the account. That is also the only way we are able to identify the payment method on file when you contact us. We also retain the payment token and transaction and authorization records needed to manage billing. When you choose to save a payment method, you authorize it to be retained securely by our payment processor and associated with your OHO Connect account for the uses disclosed during setup.

Saving a method or selecting it as your primary payment method does not itself make a payment or enable AutoPay. Payments require a separate payment request or an applicable AutoPay authorization.

If AutoPay is already enabled, replacing its primary payment method keeps AutoPay enabled and applies that existing authorization to the replacement method, as disclosed when you make the change.

A method provided for one requested payment is not made your primary method unless you explicitly choose that option.

When you submit a payment through the customer portal or a secure payment session, you authorize the identified amount to be charged to the selected payment method and applied to the identified invoice.

OHO Connect staff do not collect, enter, or process payments on your behalf. If you ask for assistance with a payment, a staff member can send you a secure payment link invitation. Opening that link begins a payment session directly between you and our payment processor, where you select or enter the payment method and authorize the payment yourself. Staff cannot view, enter, or submit your payment details at any point in that process.

A request to make one payment does not, by itself, authorize recurring payments or replacement of your primary payment method. Any primary-method change must be expressly requested.

Where partial payments are accepted, the unpaid balance remains due under the invoice's payment terms.

AutoPay requires a separate, affirmative choice.

By enabling AutoPay, you authorize OHO Connect to instruct our payment processor to charge your designated payment method for amounts due on eligible invoices according to the collection schedule disclosed when you enroll.

Payment amounts may vary according to your invoices, including applicable service charges, usage, taxes, fees, credits, and payments already applied. The enrollment confirmation identifies how any existing outstanding balance will be handled.

AutoPay discount: $5.00 per month. Accounts enrolled in AutoPay may receive a recurring credit of $5.00 per month. This discount is available only on accounts whose total monthly recurring charges are $89.00 or more per month, calculated before taxes, surcharges, regulatory fees, and other pass-through charges. One-time charges, usage-based charges, equipment purchases, installation fees, and non-recurring items do not count toward this threshold.

The discount is applied to eligible invoices while AutoPay remains enabled and the account remains in good standing. If AutoPay is turned off, if a payment method is removed or fails, or if your monthly recurring charges fall below $89.00 before taxes, the discount no longer applies and may be removed from subsequent invoices. The discount is limited to one per account, may not be combined with other offers except where we state otherwise, has no cash value, and may be changed or discontinued on notice as permitted by your applicable agreement and applicable law.

You may turn off AutoPay through the customer portal or contact support@ohoconnect.com to withdraw authorization for future automatic payments. Turning off AutoPay does not necessarily cancel a payment already submitted for processing. Contact us promptly if you need assistance with a payment in progress.

Turning off AutoPay does not cancel your services or remove your obligation to pay outstanding invoices.

Where ACH payments are offered, bank-account verification and a separate bank-debit authorization may be required through the secure payment flow. The authorization presented there governs those debits, including any applicable withdrawal instructions.

These Payment Terms do not replace the bank-debit authorization. ACH payments may remain pending while the banking network processes them and can subsequently fail or be returned.

Fees associated with processing your payment may be applied to each invoice payment based on the payment method you select. Applicable fees are disclosed at the time of payment, shown separately from the amounts due for service, and are charged in addition to the invoice balance.

Non-electronic payment method fee: $7.00 per invoice payment. A manual handling fee of $7.00 is applied to each invoice paid by a non-electronic payment method. Non-electronic payment methods include paper check, money order, cashier's check, certified check, bank draft, cash, and any other physical or manually processed instrument that requires handling, deposit, or posting outside our electronic payment flow. This fee is assessed per invoice payment, not per invoice or per instrument, and applies regardless of the payment amount.

Card processing fee: 2.9% of the payment amount. A merchant processing fee equal to 2.9% of the total payment amount is applied to payments made by credit card. This fee applies only to credit cards and is not assessed on debit cards or prepaid cards, including debit cards processed as credit. This fee reflects costs assessed by the card networks and our payment processor, is not greater than those costs, and is not revenue retained as a service charge. This fee is not applied in any jurisdiction where it is prohibited by applicable law or by applicable payment network rules.

ACH processing fee: 0.8% of the payment amount, capped at $5.00. A processing fee equal to 0.8% of the total payment amount is applied to payments made by bank account (ACH), up to a maximum of $5.00 per payment regardless of the payment amount.

Processing fees are calculated on the payment amount at the time the payment is submitted and apply to payments you make directly, payments made through a secure payment link, and payments collected through AutoPay alike. Where a payment is refunded, reversed, or returned, the associated processing fee is handled in accordance with your applicable service agreement and applicable law. Fee amounts are subject to change on notice as permitted by your applicable agreement and applicable law.

Paying by bank account (ACH) is generally the lowest-cost electronic payment method available. If you have questions about reducing payment processing costs on your account, contact support@ohoconnect.com.

Invoices are due by the due date shown on the invoice. A late payment charge is assessed on each invoice that has an unpaid balance greater than $10.00 after its due date.

The late payment charge is the greater of 2% of that invoice's unpaid balance or $14.95. It is assessed once per invoice, when the invoice becomes past due, and is not reassessed in later billing periods while the same invoice remains unpaid. Invoices with an unpaid balance of $10.00 or less are not subject to a late payment charge, and late payment charges are not themselves subject to additional late payment charges.

Late payment charges are intended to cover administrative costs associated with collecting past-due amounts and are in addition to the amounts owed for service. The assessment of a late payment charge does not extend your payment due date, waive any amount owed, or limit any other remedy available to us, including suspension or disconnection of service in accordance with your applicable agreement.

Where a late payment charge amount or assessment method is limited by applicable law or by a tariff, regulation, or agreement governing your service, the applicable limit controls. If you believe a late payment charge was assessed in error, contact support@ohoconnect.com.

If a payment fails, is returned, or is reversed, the corresponding amount may remain unpaid. Contact us if you believe your account balance or a payment is incorrect.

Refund eligibility follows your applicable service agreement and law. Canceling service or disabling AutoPay does not automatically refund an earlier payment. Nothing in these Payment Terms limits applicable rights concerning unauthorized or incorrect transactions.

For payment questions, authorization changes, or assistance, contact support@ohoconnect.com.

These Payment Terms govern electronic payment authorization. Pricing, service commitments, service cancellation, and refund eligibility remain governed by your applicable agreement and our Terms and Conditions.