Terms and Conditions — OHO Connect

These Terms and Conditions ("Terms") govern your use of the website, billing and operations platform, after-hours AI phone answering service, and related services (together, the "Services") provided by One Hour Onsite, LLC, doing business as OHO Connect ("OHO Connect," "we," "us"). By using the Services you agree to these Terms. If you are using the Services on behalf of a business, you represent that you have authority to bind that business.

1. Accounts

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for keeping your credentials secure. Notify us promptly at support@ohoconnect.com of any unauthorized use.

2. The Services

OHO Connect provides telecom billing and operations software and an after-hours AI phone answering service. The after-hours service answers calls on behalf of a subscribing business, collects caller information, and delivers summaries to the business by email and, where enabled, by text message. The service is an automated assistant, not a human operator, and is not an emergency service. Callers with emergencies should contact 911 or the appropriate emergency service.

3. Fees and billing

Your accepted proposal, service order, or service agreement establishes your pricing, billing schedule, payment terms, and any service commitment. Charges may include recurring services, usage, one-time items, applicable fees, and taxes, as provided in that agreement.

Electronic payment setup, individual payment authorization, and AutoPay are governed by our Payment Terms, which form part of these Terms. Saving a payment method or designating it as primary does not, by itself, enable AutoPay or authorize unrestricted charges.

Customer-specific provisions in your accepted proposal, service order, or service agreement control over conflicting general provisions concerning pricing, service commitments, billing schedules, cancellation, or refunds. Nothing in these Terms limits rights that cannot be waived under applicable law.

4. Service cancellation and payment settings

Services are generally month-to-month unless your accepted proposal, service order, or service agreement specifies a different commitment. Cancellation timing, notice requirements, and any applicable early termination charges follow that agreement. Contact support@ohoconnect.com to request cancellation or confirm the terms that apply to your account.

Disabling AutoPay, changing your primary payment preference, or removing a saved payment method does not cancel service or eliminate amounts owed. Payment authorization and withdrawal are addressed in our Payment Terms.

We may suspend or terminate Services for non-payment, breach of these Terms, or use that creates risk or legal exposure, subject to your applicable agreement and law.

5. SMS Terms

Program description. OHO Connect sends transactional text messages consisting of after-hours call alerts and summaries to enrolled business phone numbers, confirmation messages to callers who request them, and account verification messages. We do not send marketing text messages.

Consent. By enrolling a phone number and affirmatively agreeing to receive text messages, or by verbally requesting a text confirmation during a call and providing a mobile number, you consent to receive the messages described above at that number. Consent to receive text messages is not a condition of purchasing any goods or services.

Frequency and rates. Message frequency varies with call volume and account activity. Message and data rates may apply.

Opting out. Reply STOP to any message to opt out. You will receive a one-time confirmation message and no further messages. Enrolled numbers may also be removed within the Services at any time.

Help. Reply HELP to any message or contact support@ohoconnect.com or (513) 306-5853 for assistance.

Carriers. Supported carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator.

Privacy. Information collected in connection with text messaging is handled as described in our Privacy Policy. Mobile phone numbers and opt-in consent are not shared with or sold to third parties for marketing purposes.

6. Acceptable use

You agree not to use the Services to violate any law or regulation, including telemarketing and consumer protection laws; to send unsolicited messages; to transmit malicious code or interfere with the Services; to infringe the rights of others; or to misrepresent your identity or affiliation. You are responsible for obtaining any consents required from your own customers and callers for the collection and use of their information through the Services.

7. Customer data

You retain ownership of the data you and your callers provide to the Services. You grant OHO Connect a license to use that data as necessary to provide, secure, and improve the Services and as described in the Privacy Policy. You are responsible for the accuracy and lawfulness of the data you provide.

8. Intellectual property

The Services, including software, content, and trademarks, are owned by OHO Connect or its licensors and are protected by law. You may not copy, modify, reverse engineer, or create derivative works of the Services except as permitted by law.

9. Third-party services

The Services rely on third-party providers, including telecommunications carriers, messaging and voice platforms, payment processors, and hosting providers. We are not responsible for the acts or omissions of third parties, and their services are subject to their own terms.

10. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, OHO Connect disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that every call will be answered or every message delivered.

11. Limitation of liability

To the fullest extent permitted by law, OHO Connect will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from or related to the Services. Our total liability for any claim arising from the Services will not exceed the fees you paid to us in the twelve months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless OHO Connect and its officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your data, or your breach of these Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services will be brought exclusively in the state or federal courts located in Hamilton County, Ohio, and you consent to their jurisdiction.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the effective date. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

15. Contact

One Hour Onsite, LLC dba OHO Connect

201 E. 5th Street, Suite 1900

Cincinnati, OH 45202

support@ohoconnect.com