Privacy Policy — OHO Connect

This Privacy Policy explains how One Hour Onsite, LLC, doing business as OHO Connect ("OHO Connect," "we," "us"), collects, uses, and protects information when you use our website, our billing and operations platform, our after-hours AI phone answering service, and related services (together, the "Services").

1. Information we collect

Information you provide. Account details such as your name, business name, email address, phone numbers, billing address, and payment method; settings you configure in the Services, including phone numbers you enroll to receive notifications; and messages you send us.

Information from your customers and callers. When a business uses our after-hours answering service, callers to that business may provide their name, callback number, service address, and a description of their request. We collect this on behalf of the subscribing business.

Call recordings and transcripts. Calls handled by our after-hours service are transcribed, and may be recorded where the subscribing business has enabled recording. Transcripts and recordings are retained to deliver the service and are available to the subscribing business.

Automatically collected information. Log data such as IP address, browser type, device information, pages viewed, and timestamps; and usage data such as call volume, message delivery status, and feature usage.

Payment information. Payments are processed by third-party payment processors (for example, Stripe). We do not store full payment card numbers.

2. How we use information

We use information to provide, operate, and improve the Services; to deliver call summaries, notifications, and verification codes; to bill and collect payment; to provide customer support; to secure the Services and prevent fraud or abuse; to comply with legal obligations; and to communicate with you about your account and the Services.

3. SMS / Text Messaging

We send transactional text messages only, such as after-hours call summaries and account verification codes, to numbers that have opted in.

Mobile phone numbers and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for assistance.

How you opt in. Business users opt in by entering a phone number in the Services and affirmatively agreeing to receive text messages at that number. Callers to a business's after-hours line opt in by verbally confirming during the call that they would like a text confirmation and providing the mobile number to send it to; this consent is recorded in the call transcript.

How you opt out. Reply STOP to any message. You will receive a one-time confirmation and no further messages. Business users may also remove an enrolled number in the Services at any time. Reply HELP or contact support@ohoconnect.com for assistance.

4. How we share information

We share information only as needed to operate the Services:

Service providers that process data on our behalf, including telecommunications carriers and voice/messaging platforms (for example, Telnyx), email delivery providers (for example, Postmark), payment processors (for example, Stripe), and hosting providers (for example, Cloudflare and Vercel). These providers are permitted to use information only to provide services to us.
The subscribing business. Information collected from callers to a business's after-hours line is shared with that business.
Legal and safety. When required by law, subpoena, or legal process, or to protect the rights, safety, or property of OHO Connect, our users, or others.
Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

We do not sell personal information.

5. Data retention

We retain account information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. Call transcripts and recordings are retained for the period configured for the subscribing business, and in any case no longer than needed to deliver the Services and resolve disputes. Message logs are retained for delivery verification and compliance.

6. Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights and choices

You may access, correct, or delete your account information by contacting support@ohoconnect.com. You may opt out of text messages as described in Section 3. Depending on where you live, you may have additional rights under applicable law, including the right to request a copy of your information or to request deletion; we will honor such requests as required by law.

8. Children

The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the effective date. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

10. Contact

One Hour Onsite, LLC dba OHO Connect

201 E. 5th Street, Suite 1900

Cincinnati, OH 45202

support@ohoconnect.com