UNIVERGE BLUE CONNECT PACKAGES

    UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC’s Stress-Free Cloud Experience.

    FIND OUT WHICH CONNECT PACKAGE IS RIGHT FOR YOUR BUSINESS!

    CONNECT

    ESSENTIALS

    Cloud PBX phone system with team chat, presence, and core video conferencing capabilities

    CONNECT

    PRO

    A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage

    CONNECT

    PRO PLUS

    PRO package with boosted meeting capacity and more 3rd party integration capabilities

    COMPARE CONNECT PACKAGES

    Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.

    Find out which CONNECT package is right for your business!

    PACKAGES CONNECT ESSENTIALS CONNECT PRO CONNECT PRO PLUS
    Profile Cloud PBX phone system with team chat, presence and core video conferencing capabilities A full communication and collaboration suite with extensive video meeting c apabilities and sophisticated cloud storage PRO package with boosted meeting capacity and more 3rd party integration capabilities
    Mix and match
    Pricing model Per user Per user Per user
    CONNECT Call Center (Voice Only) Add-on
    CONNECT CALLING FEATURES
    Number of concurrent end points 3 total (deskphones/apps) 5 total (deskphones/apps) 5 total (deskphones/apps)
    Desktop and mobile apps
    Free calling US, Canada, Puerto Rico Unlimited* Unlimited* Unlimited*
    Local phone number (DID) and extension
    Programmable line keys
    Change phone idle screen display
    HD quality voice
    Caller ID
    Extension to extension calling
    Call waiting, transfer, hold
    Call waiting, transfer, hold
    Call park/park pickup
    3-way calling
    Music on hold
    Paging
    Intercom
    Busy Lamp Field (BLF)
    Do Not Disturb (DND)
    Receptionist view
    Voicemail
    Voicemail transcription
    Voicemail storage 10 Hrs/user 10 Hrs/user 10 Hrs/user
    Call recording storage based on fair use policy (automatic) 90 days or up to 48 Hrs 90 days or up to 48 Hrs 90 days or up to 48 Hrs
    WEBFAX

    *Unlimited incoming calling and up to 6,000 minutes per month per user for outgoing calling.

    PACKAGES CONNECT ESSENTIALS CONNECT PRO CONNECT PRO PLUS
    CONNECT COLLABORATION
    Presence CONNECT CONNECT CONNECT
    Cross platform team messaging with unlimited files support
    Federation (upon request)
    Business SMS (only available in U.S. & Canada)
    Calendar synchronization within apps
    CONNECT CALL CENTER (VOICE ONLY)
    Voice channel (inbound, outbound) Add-on
    Smart greetings (queue depth & ETA)
    Monitor, Whisper, Barge
    Supervisor agent monitoring
    Real-time agent status
    Establish and track SLA
    Intelligent call routing
    Configurable agent wrap-up time
    Advanced Hunt Group call recording 200 Hrs 200 Hrs
    ENGAGE ADVANCED/COMPLETE CONTACT CENTER
    ENGAGE ADVANCED/COMPLETE
    (single pane)
    		 Add-on Add-on Add-on
    CONNECT & CONNECT CALL CENTER ANALYTICS
    QoS dashboard
    Call history
    Hunt Group reporting
    Advanced Hunt Group reporting
    Supervisor analytics Add-on
    Wallboards (real-time)
    Detailed Contact Center analytics
    (real-time)
    SHARE CLOUD STORAGE
    File, backup, sync and share 5 GB/user (pooled) 50 GB/user (pooled) 200 GB/user (pooled)
    Antivirus and malware protection
    Unlimited file versioning
    Secure external sharing
    Microsoft® Outlook® integration
    File server sync
    Account level 1TB upgrades Add-on Add-on Add-on
    PACKAGES CONNECT ESSENTIALS CONNECT PRO CONNECT PRO PLUS
    MEET VIDEO CONFERENCING
    Web participants 4 100 200
    HD video (720p) participants 4 100 100
    Max videos displayed per page 4 20 20
    Unlimited and recurring meetings
    VoIP/PSTN Audio (200 max)
    International dial-in numbers
    Custom meeting logo/background
    Background blur
    Virtual backgrounds (BETA)
    Custom meeting URL
    Join or host from mobile/Chrome
    Integrated scheduling with MS Office® 365/Outlook /Teams, Google WorkspaceTM, Slack
    Noise cancellation
    Waiting room
    Muting controls
    Meeting lock (+automatic)
    End-to-End encryption
    Meeting passwords
    Host security settings
    Remove participant
    Active talker indicator
    Screen annotation
    Screen and application sharing
    Private and group chat
    Record meetings
    Recording cloud storage Unlimited Unlimited
    Meeting transcripts and insights
    Meeting notes
    Attendance reports
    Chat reports
    Conference rooms
    PACKAGES CONNECT ESSENTIALS CONNECT PRO CONNECT PRO PLUS
    CONNECT INTEGRATIONS
    Google ChromeTM Click to Call
    MS Active Directory®
    MS Outlook
    Google Workspace
    MSO365/Teams/Outlook (MEET)
    Slack (MEET)
    Generic CRM screen pop
    Sugar CRM
    Zendesk
    Salesforce (classic & lightning)
    ServiceNow
    Oracle NetSuite
    MS Dynamics 365°
    CONNECT REST API Voice/Address Book/Analytics Voice/Address Book/Analytics Voice/Address Book/Analytics
    CONNECT ACCOUNT LEVEL UCAAS FEATURES
    Number porting
    Auto Attendant (1 per account) (Outbound bucket 1000min/month)
    Hunt Groups (10 per account)
    Basic Hunt Group call recording 100 Hrs 100 Hrs 100 Hrs

    *Unlimited incoming calling and up to 6,000 minutes per month per user for outgoing calling.

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