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OHO Connect Hosted PBX has the full functionality of a big business phone system without the prohibitive setup costs.
OHO Connect Internet solutions provide fast and reliable connectivity, keeping your guests connected during their stay.
Cable / Satellite TV
OHO Connect IPTV provides an intuitive, On-Demand solution that gives you total control over content and programming.
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UNIVERGE BLUE ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact center services and UNIVERGE BLUE PULSE™ artificial intelligence (AI) capabilities.
Real-time monitoring and permission-based activity reports bring transparency to agent and contact center performance.
- AI Call and Voicemail Transcription & Redaction transcribes inbound/outbound calls and removes sensitive information.
- AI Evaluator auto-assigns calls that mention key phrases to supervisors and allows them to read transcripts and summaries.
- AI Sentiment Analysis with sentiment and keyword search tags calls as positive, negative, or neutral and lets supervisors search by sentiment.
Using advanced skill-based routing with automatic call distribution (ACD), callers are directed to the next available agent and the most suitably trained agent available.
UNIVERGE BLUE® ENGAGE offers a broad set of services to streamline the caller experiences and ensure service and staffing levels are sustained.
UNLOCK MORE WITH CONNECT
Drive even more employee efficiency and a superior customer experience by accessing advanced call features within CONNECT. CONNECT and ENGAGE – more powerful combined together.