THE BASICS

THE FEATURES

WHAT IS UNIVERGE BLUE CONNECT?

NEC UNIVERGE BLUE CONNECT is a fully integrated cloud-based unified intelligent communications platform for any size business. NEC believes that tools facilitate communications, but people are the center of all communications and with effective communication tools people can be more productive and connected. These communications tools should be easy-to-use, high-performing, dependable, and stress-free so that you can focus on what is being communicated and not the tool itself.

UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC’s five pillars of a Stress-Free Cloud Experience.

UNIVERGE BLUE incorporates all your business communication and collaboration methods and devices into one integrated, intelligent, easy-to-manage cloud-based system that is accessible from anywhere at any time. UNIVERGE BLUE includes:

PBX PHONE SYSTEM

PBX phone system is a cloud-based phone system with an integrated combination of 100+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal.

TEAM CHAT AND BUSINESS SMS

With the UNIVERGE BLUE CONNECT Desktop and Mobile Apps, team members can send and receive instant chat or text messages and attachments (individual and group chats) and send and receive text messages directly to colleagues and customers. All chat and Business SMS messages are instantly synchronized across all your UNIVERGE BLUE devices. Users can pin favorites to the top of their contact list and access full contact chat history at any time.

DESKTOP APP

The free UNIVERGE BLUE CONNECT Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one integrated application. Available as a downloadable app for PC or Mac.

MOBILE APP

The UNIVERGE BLUE CONNECT mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, send chats and text messages, sync contacts from their mobile device and manage voicemails all from one application—anytime, anywhere.

REMOTE OFFICE

NEC UNIVERGE BLUE preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.

FAX

UNIVERGE BLUE includes a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows-based PC. Senders simply dial the web faxing number from their fax machine, as they normally would.

PHONES

UNIVERGE BLUE phones are plug-and-play, delivered pre-configured to work seamlessly with UNIVERGE BLUE services. No technical expertise or technician required. UNIVERGE BLUE Phones includes multiple manufacturer models, with several models to choose from to meet any business need.

VOICEMAIL

UNIVERGE BLUE CONNECT virtual voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages, powered by UNIVERGE BLUE PULSE artificial intelligence, can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment.

SCREEN SHARING

Screen share online with the computer desktop which can be shared with team members or externally, in real-time, improving collaboration and speed of decision making. While utilizing screen sharing, meeting attendees can annotate on the screen to call out important points on their screen enhancing collaboration even more.

SET YOUR AVAILABILITY (PRESENCE INDICATOR)

UNIVERGE BLUE desk phones and applications include real-time presence – the ability to see whether a contact is currently available, or busy on the phone. Desktop phones include a busy lamp field (BLF) in the LCD display that includes presence information. The UNIVERGE BLUE CONNECT desktop and mobile apps display status availability information alongside each contact in the Active Directory.

VIDEO CONFERENCING

Use HD video conferencing to organize face to face meetings which helps to eliminate unnecessary travel and empowers teams with remote members to be more productive. You can launch ad-hoc meetings with one click and invite additional attendees.

FILE BACKUP AND COLLABORATION

Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly. With this feature, team members can share documents and co-edit in real-time so the most recent version of a document will always be easily accessible. Those that share the file maintain full control over the file, users, devices and sharing activities.

RECEPTIONIST VIEW

Receptionists and administrative assistants now have access to a specialized view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.

UNIVERGE BLUE CONNECT MOBILE APP

The UNIVERGE BLUE CONNECT mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, chat with colleagues and manage voicemails all from one application—anytime, anywhere.

  • Find the UNIVERGE BLUE CONNECT Mobile App in the Google Play™ Store or Apple App Store
  • Log into CONNECT using just your company email credentials.
  • Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption.
  • Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are.

 

UNIVERGE BLUE CONNECT DESKTOP APP

The free UNIVERGE BLUE CONNECT Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application.

  • Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac.
  • One place to see the availability of coworkers, place a phone call, start team chat, and launch a video conference.

REMOTE ADMINISTRATION TOOLS AND MANAGEMENT FEATURES

With UNIVERGE BLUE, you can scale and manage your communications according to your company’s needs. No more overspending on lines you don’t need or being constrained by unexpected growth. Order additional service and manage your employee phone, data backup, video and conferencing services through a single interface.

Whether your Unified Communications (UC) platform is managed by a dedicated IT professional, or simply assigned to the Office Manager, UNIVERGE BLUE CONNECT is designed to cut down the amount of time they have to spend focusing on managing your systems.  

Here are some ways we work to make management of UNIVERGE BLUE connect easier and more efficient than other phone unified communications systems:

UNIVERGE BLUE CONNECT MANAGEMENT PORTAL

  • ONE central location to manage system or endpoint settings
  • Enable or disable permissions system-wide, by group or by individual user
  • Add users, user phones, and phone numbers right from the portal
  • Set up auto attendants and groups according to business requirements
  • View/create hunt group reports
  • And much, much more

AUTO ATTENDANT

  • Greets callers and then directs them to the right person, department, or information – 24 hours/day
  • Multiple and branched menus for business hours / after-hours / weekends
  • Holiday menus to accommodate recurring special events as well as one-time events
  • Dial by name / by extension
  • Ability to ring multiple phones (in order or all at the same time)
  • Send voicemails to email
  • Calendar views of weekly and monthly routing schedules

HUNT GROUPS

  • Place incoming calls into set groups such as sales department, accounting, etc.
  • Calls are distributed according to managed setting: Round-robin, sequentially, longest idle, or all simultaneously
  • Can be configured to feature greetings, messages, and hold music
  • Users and administrators may log users in and out of groups

HUNT GROUP REPORTING

  • Select/view data and view reports for entire groups or individual users
  • Track employee productivity with graphical data reports based on group or individual, and time
  • Includes statistics such as hold time, talk time, call duration, call volume, and other call metrics

CLOUD-BASED PHONE SYSTEM

Before phone systems and cloud services evolved, many companies would pay large expenses to have a business PBX phone system installed. Why? Because a PBX phone system was the only way to get the phone features that sophisticated businesses needed, and frankly there were no other options but pay the price. Additionally, these businesses were forced to buy the expensive and bulky hardware, then pay for someone to install and maintain it. As technology evolved, so did PBX phone systems. Now, businesses can receive all the benefits from a PBX phone system without having to pay the large upfront expenses to have the system installed and maintained.

With NEC UNIVERGE BLUE CONNECT, you get a full-feature phone system combined that comes with high-definition (HD) audio and other features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the internet and download the apps. No special set up or technician is required, and NO large installation expenses.

WHAT IS A PBX?

Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within the company and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall.

SEAMLESS SETUP

When you switch to UNIVERGE BLUE CONNECT, there is no time consuming or expensive phone service installation process. Our expert UNIVERGE BLUE onboarding team will guide you through the seamless setup process. We will send you devices that are plug and play and delivered pre-configured, and once plugged into your internet connection, will be ready to use along with all the advanced call features. There is no special set up or technician required which eliminates work for IT teams and allows more time to focus on your core business!

ENTERPRISE-GRADE PHONE SYSTEMS

UNIVERGE BLUE CONNECT allows your company to plug into our PBX equipment via the cloud, saving you money and data space while providing your company with over 100 advanced call features that give small-to-medium businesses (SMB) the same phone system features of a large enterprise. UNIVERGE BLUE CONNECT includes features such as voicemail to email files and transcriptions, call hold & park, call transfer, and call recording. All these advanced features can be managed from a single-web based portal.

QUALITY AND RELIABLE CALLS

With UNIVERGE BLUE, you will never have to sacrifice quality for cost. NEC has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and around the clock monitoring and customer support.

BUSINESS CONTINUITY

When unforeseen emergencies strike (power outage, severe weather, theft, etc.) you and your business, UNIVERGE BLUE CONNECT can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time.

The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.

EASY INSTALLATION

The best part, after the savings and added functionality, is the easy installation

PHONE COST SAVINGS

Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain, and repair it. Get feature-rich phone service for a low monthly cost.

SPAM PROTECTION

Spam Caller Protection is a free service for UNIVERGE BLUE CONNECT customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every CONNECT device, including the CONNECT desktop and mobile applications.

UNIVERGE BLUE CONNECT DESKTOP AND MOBILE APPLICATIONS

Whether working from an office, a living room, or a coffee shop, the free UNIVERGE BLUE CONNECT Desktop and Mobile Applications empower employees with the flexibility to communicate seamlessly in the way that works best for them, right from their desktop or mobile device.

PRODUCTIVITY

The UNIVERGE BLUE CONNECT Applications bring essential collaboration tools together, making efficient teamwork easier than ever before and achievable from any location.

With CONNECT employees can access their company directory, send and receive chats, view conversation history, see a colleague’s presence, share screens, start video conferences, back up and share files, and place and receive calls using their business phone number- all from one single application.

NEVER MISS IMPORTANT CALLS

Extend your business phone number and extension to your mobile device, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device-seamlessly, without interruption. Find Me/Follow Me functionality will ring both of your devices at the same time, so you never miss important phone calls.

SECURELY COLLABORATE FROM ANYWHERE, ANYTIME

Chats and text messages are securely encrypted in transit and at rest and chat history automatically sync across CONNECT Desktop and Mobile applications so you can stay connected and continue conversations no matter your location or your device. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico.

File Collaboration allows team members to view the most current versions of files and share them easily and securely. Admins maintain fill control over files, users, devices and sharing activities.

Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your UNIVERGE BLUE MEET login credentials as well as a one-click launch button. Simply click the launch button to start an instance of MEET video conference or screen share.

CONNECT WITH ALL OF YOUR CONTACTS

Sync contacts on your mobile device from popular third-party platforms (Office 365, G-Suite, and more) to your CONNECT Mobile and Desktop Applications.

While on your CONNECT mobile or desktop application, click the name on your contact’s tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you are not exactly whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will be able to find who you are looking for – fast.

COMMUNICATE YOUR WAY

Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac.

ONE APPLICATION FOR COLLABORATION

One place to see the availability of coworkers, place a phone call, send chats and text messages and launch a video conference.

STAY CONNECTED ON-THE-GO

With the CONNECT desktop and mobile applications, you take your contacts, files and conversations with you – wherever you are.

EASILY MANAGE VOICEMAILS

Get all the most important options you regularly use at your desk right on your mobile device: playback, forwarding, deleting, and voicemail transcription.

VIDEO CONFERENCING & SCREEN SHARING

With UNIVERGE BLUE CONNECT, the days of having to be in the physical meeting location are over. Web video conferencing allows team members and customers to be a part of effective and actionable meetings, anywhere at any time. With our unified communications video conferencing service, you can host a video conference with screen sharing and have attendees join a custom URL via phone, mobile or desktop.

With screen sharing capabilities, video conferencing is taken one step further. Meeting attendees can share their screens during meetings both internally or externally in real time, improving collaboration and speed of decision making. Simply start the online screen share and display the content you would like to share – it’s that easy. Desktop or screen sharing can be displayed on your computer, including PowerPoint, Excel, Word and web pages.

CONFERENCE ROOMS

CONNECT ROOMS is a hybrid video conferencing solution that brings all the benefits of CONNECT MEET into any conference room. Now your business can connect remote and in-office meeting participants, ensuring each attendee can be seen and heard in the meeting, no matter their location. CONNECT ROOMS works with existing audio and video equipment and also requires a small PC and Android tablet, all of which are available off-the-shelf. Experience how easy it is to schedule a meeting, book a room, and join from the selected room all at the same time.

BROWSER-BASED

A browser-based app means no downloading, so meetings start super quick and get productive fast! Using the latest HTML5 and WebRTC technology in modern browsers, the need for plugins or installations is eliminated. Older browsers are also supported as viewers and can easily dial-in for the audio.

HD VIDEO CONFERENCING

720p HD Video Conferencing for up to 4 participants with 4 video feeds. If your meeting has more attendees than that, they can easily take turns on video as needed. We also offer UNIVERGE BLUE MEET PRO and PRO Plus that supports additional video feeds and participants. Layouts adjust automatically for optimal size and viewing experience. It’s almost like being in the same room.

BUILT-IN PHONE CONFERENCING

Your UNIVERGE BLUE CONNECT account includes a conference call number and PIN codes, so participants have the option to join either by phone or computer and are not required to download a separate application.

SCREEN ANNOTATION

As a meeting presenter, you can give attendees the ability to draw on your shared screen and engage with your content.

MEETING TRANSCRIPTS AND INSIGHTS

In addition to the video conferencing that comes with UNIVERGE BLUE CONNECT, NEC also offers the UNIVERGE BLUE MEET Video Conferencing tool that offers additional functionality such as a “virtual assistant”, powered by UNIVERGE BLUE PULSE artificial intelligence, which automatically transcribes and provides additional insights during meetings. When the virtual assistant is enabled, the meeting will automatically be transcribed, and actionable items are automatically identified and noted. Meeting hosts can export full transcriptions and meeting notes after the fact.

If your business requires a standalone video conferencing solution, learn more about UNIVERGE BLUE MEET.

TEAM CHAT, INSTANT MESSAGING AND BUSINESS SMS

Using the UNIVERGE BLUE CONNECT Desktop and Mobile Apps, users can quickly chat with colleagues, making teamwork and communication stress-free and easier than ever. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile applications.

Also available within chat is NEC’s UNIVERGE BLUE AI Assistant, powered by UNIVERGE BLUE PULSE artificial intelligence (AI). AI Assistant is a business productivity tool using Generative AI to help employees access information easily and automate repetitive or time-consuming tasks. It’s built into the CONNECT desktop and mobile applications where all business communications and collaboration happens. It appears within CONNECT chat as a UNIVERGE BLUE Contact and can be added as a favorite contact. Additionally, this new productivity tool is available, free of charge, to all UNIVERGE BLUE CONNECT users (ESSENTIALS, PRO, PRO-PLUS, with Teams, BRIDGE PRO, and BRIDGE PRO-PLUS users).

TEAM CHAT ALLOWS YOU TO

  • Send and receive messages and attachments with team members (individuals and groups)
  • Pin favorite contacts, including AI Assistant, to the top of your list
  • Mobile chat and desktop chat messages are instantly synchronized
  • View free/busy/away statuses of all your contacts
  • Access to full contact chat history at anytime
  • Quickly get answers to questions even if you’re on the phone with another
  • Use AI Assistant for writing content, answering common questions, calculating a formula, writing code, translating text, summarizing information, and much more

BUSINESS SMS

  • Communicate more effectively with colleagues and customers using Business SMS on UNIVERGE BLUE CONNECT.
  • Send and receive unlimited text messages* across the United States, Canada, and Puerto Rico from your business phone number using your CONNECT applications.
  • Send text messages to colleague’s mobile number from your desktop or mobile CONNECT application
  • Text messages and chat history will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile apps

UNIVERGE BLUE AI ASSISTANT

Generative AI Business Productivity Tool Built Directly into UNIVERGE BLUE CONNECT Desktop and Mobile Apps

Information at Your Fingertips

UNIVERGE BLUE AI Assistant is a business productivity tool using Generative AI to help employees access information more easily and helps with repetitive or time-consuming tasks. And it’s built into the UNIVERGE BLUE CONNECT desktop and mobile applications where all business communications and collaboration happens.

AI Assistant can be used for writing content, answering common questions, calculating a formula, writing code, translating text, summarizing information, and much more. Because it sits right inside CONNECT, users can access it quicker than leaving the app to go to a public Generative AI tool. UNIVERGE BLUE AI Assistant is designed so your data is not used for training any AI models.

VOICEMAIL

UNIVERGE BLUE CONNECT you no longer need to be beside your business phone to listen and access your business voicemails. With CONNECT, voicemail can be managed and accessed according to user needs. Listen and manage voicemails from the desktop phone, or through the mobile app. Transcribed voicemail messages, powered by UNIVERGE BLUE PULSE artificial intelligence, can be sent via email, or viewed on the mobile app. Additionally, users can receive or forward voicemail as a downloadable email attachment. Features include the following:

  • Check voicemail online
  • SMS notifications
  • Voicemail transcription
  • Forward voicemail
  • Message waiting indication
  • Delete, skip or save messages
  • Voicemail to email via WAV file
  • Auto-delete of voicemail after 90 days
  • Playback control when receiving messages
  • Change personal greeting and PIN

WEB-FAXING

Free your organization from fax hardware and supply costs with UNIVERGE BLUE CONNECT. UNIVERGE BLUE CONNECT provides virtual, paper-free fax coordination, allowing you to receive, manage, and send your faxes via the web. This provides a convenient and flexible alternative to traditional fax service by eliminating the need for extra phone lines and conventional fax machines. WEBFAX benefits include:

  • Seamless document sharing and fax transmission directly from a browser
  • Allows senders to simply dial the web fax number from their fax machine, as they normally would
  • Helps ensure faxes get through with never-busy service
  • Allows you to view and manage faxes from anywhere, anytime
  • Provides PDF of incoming faxes via email Enables you to send faxes through an easy-to-use PC application

If your organization requires a standalone web-faxing solution with additional features such as real-time co-editing, automatic file synchronizing and backup, and more, we invite you to learn more about UNIVERGE BLUE SHARE.

FILE SHARING, COLLABORATION AND SECURITY

UNIVERGE BLUE CONNECT makes it easy for teams to work together, no matter how many miles apart they may be. Every CONNECT user gets 2GB of UNIVERGE BLUE SHARE file storage included, so colleagues can work seamlessly on projects together, providing access to the most current version of files to allow teammates to co-edit in real time. Users will be able to access files from desktops, laptops, smartphones, tablets, file servers, and the web, with full control over all functions including file management, users, devices, and sharing activities. For greater ease, users can access file server content from mobile devices without a VPN.

UNIVERGE BLUE CONNECT also helps ensure that those files stay safe on the network. We offer real-time backup of all files, mobile photos, and videos, and point-in-time file restoration for quick recovery from ransomware and other types of data loss. File server synchronization is used to backup and sync files from an existing Windows file server to UNIVERGE BLUE SHARE, our secure online file backup and storage product.

If your organization requires enhance file sharing capabilities, we invite you to learn more about UNIVERGE BLUE SHARE, our secure online file sharing and storage product. SHARE enhances traditional file sync and share by adding real-time backup, advanced anti-malware/antivirus and restore capabilities. It integrates with Exchange, Office 365, Outlook, Office, and existing file servers and is backed by NEC’s UNIVERGE BLUE 24x7x365 phone support and 99.999% uptime SLA.

UNIVERGE BLUE INTEGRATIONS

UNIVERGE BLUE EXTEND is an integrations platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google, Microsoft, Salesforce and more – driving higher productivity and increasing customer retention at no heavy cost.

CUSTOMER BENEFITS

  • Increase Employee Productivity: Embed communications into everyday business applications across various teams to streamline business workflow and maximize employee efficiency.
  • No heavy IT investment: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.

UNIVERGE BLUE API PLATFORM

NEC’s UNIVERGE BLUE EXTEND Application Programming Interface (API) platform allows you to integrate the features of our comprehensive voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage these API tools to build custom solutions to meet business needs—like creating a better customer experience, improving internal processes, increasing employee productivity, and more.

  • Increase Productivity: Improve employee and customer experiences by enabling communication capabilities in everyday business apps
  • Better Customer Experience: Access relevant customer data at the right time to deliver a more personalized experience
  • Access Critical Data: Add employee calling and communication data to your business reporting tool(s)

 

CONNECT SERVICE ADOPTION DASBOARD

Ensure that you are getting the greatest value out of your cloud communication solutions with the CONNECT Service Adoption Dashboard. Identify and reveal insights on how much your users are utilizing CONNECT services such as Voice, Chat, MEET Video Conferencing, and Desktop/Mobile Apps.

The adoption of services is broken down into three user segments:

  • Enabled User: A user who has access to the services, but has not done so yet
  • Activated User: A user who has used a service or the desktop/mobile apps at least once
  • Active User: A user who has used the service at least once in the last 30 days

The CONNECT Service Adoption Dashboard provides high-level views of the activation and active usage rate of CONNECT services to help businesses identify opportunities to gain more value and productivity from their powerful communications services.

 

Insights this dashboard provides include:

  • Exploring usage and adoption rate trends
  • Activation rate over a certain period
  • Adoption rate over a certain period
  • Active rate over a certain period

 

Make sure your business has a dashboard to monitor at-a-glance insights to act on trends to improve the decision-making process on the correct CONNECT communications services.

SECURITY

REGULATORY COMPLIANCE

UNIVERGE BLUE ensures a commitment to security by meeting stringent industry standards, such as HIPAA for medical records, CPNI to protect user information, PCI-DSS to protect credit card information and SOC II audit to demonstrate our controls and processes are effective in minimizing risk and exposure to cloud stored data.

PHYSICAL SECURITY- DATA CENTER

UNIVERGE BLUE CONNECT is hosted in geographically dispersed, highly secure and monitored datacenters by top tier certified providers. Each data center is SSAE 16 Type II compliant with verified levels of physical security.

Each of NEC world-class datacenters adheres to strict standards in physical security. Each datacenter is closely monitored and guarded 24/7/365 with sophisticated pan/tilt closed-circuit TVs. Secure access is strictly enforced using the latest technology, including electronic man-trap devices between lobby and datacenter, motion sensors and controlled ID keycards. Security guards are stationed at the entrance to each site.

ENCRYPTION

Confidential conversations and shared proprietary presentations remain safe as UNIVERGE BLUE collaborative cloud solutions operate on highly secure cloud platforms backed by AES industry standard encryption.

COLLABORATION SECURITY

Voice, Presence & UC offers a flexible, multi-tenant, feature rich, encrypted approach to communicating and collaborating, backed by around the clock customer support and system monitoring.

CUSTOMIZED RECOVERY POINTS

Data retention and archiving based on customized recovery points and preset recovery times make use of two highly secure, compliant and energy efficient datacenters to store and protect hosted data and assets.

TWO-FACTOR AUTHENTICATION FOR UNIVERGE BLUE APPS

The Desktop and Mobile Apps from UNIVERGE BLUE allow users to use their CONNECT business phone system while working remotely or while on the go. These apps require a login and password and also require 2-factor authentication for access.

CALL CENTER FEATURES

Just a single unpleasant call experience can cause a customer to take their business elsewhere – and worse yet – post details about that experience online. UNIVERGE BLUE CONNECT helps make a direct and lasting impact on customer satisfaction by helping businesses to cut hold times, increasing call effectiveness, and improving your employees’ ability to resolve issues quickly.

Plus, the Call Analytics and Reporting included with CONNECT gives your business the insights to make better staffing and coaching decisions for your employees – using real-time data to track employee and customer engagement activities. These call center features are included free with every UNIVERGE BLUE CONNECT user license.

AUTOMATED ATTENDANT

Immediately answers and routes incoming customer calls to the right group, or to a specific agent.

  • Answers and routes calls 24 hours per day, 7 days a week.
  • Customized calendars for specialized routing according to business hours, holidays, special events, and more.

SUPERVISOR IN-CALL ASSISTANCE

Allows supervisors to monitor, assist or join ongoing calls in order to assist in coaching, and to enhance employee effectiveness as well as the customer experience.

  • Monitor to listen to a live call
  • Whisper to assist an agent without the customer hearing
  • Barge to join a live call as a participant.

TRACKING & ANALYTICS

Get a clear insight into the calling effectiveness and efficiency of individual employees, as well as the entire organization.

  • Agent/Group Activity Reporting
  • Historical Reporting and Report Scheduling
  • Current Agent and Queue Status
  • Real-time Call Statistics Dashboard suitable for both desktop and wallboard